Mobile payments are becoming increasingly popular in today’s marketplace. If you are a small business owner, chances are that you have explored setting up a mobile credit card processing solution. If not, it may be time to start looking as eMarketer has predicted that U.S. mobile commerce sales will top $41 billion by 2017.
Most of the big players in mobile payments tout easy, sleek, and cost effective solutions, but some are forgetting the most important factor; the business’s needs.
Customer service is essential for small businesses to operate smoothly when issues occur. For some, there is no live phone support and email responses to issues can take days. Businesses should not be forced to turn down sales because they cannot get the support needed.
Funds should not be held because necessary steps were not taken before the business started processing. Policies regarding fund holding and risk mitigation are shady, making it risky for higher volume merchants with funds not being deposited for 30 days or longer. Robust automated systems are not provided to eliminate these unnecessary holds of your funds.
A personalized merchant account provides extra security and control over taking payments. Many mobile solutions are aggregated accounts which take the power out of your hands for chargebacks, offer less security and provide the service provider all the control.
While there many attractive mobile processing solutions, don’t settle for the first one you see on the TV commercial. Do your homework to find the service that provides 24-7-365 customer support, stresses the importance of seamless fund deposits and lets you call the shots.